Hotels’ hygiene step-up globally

Hotels across the globe have introduced exclusive safety measures and hygiene protocols, because hote industry is not going to be the same anymore.

Arne M. Sorenson President and Chief Executive Officer Marriott International

Marriott International is set to roll out enhanced technology to help counter the spread of the virus; the new multi-pronged platform details increased safety measures for guests and associates. “We are living in a new age, with COVID-19 front and centre for our guests and our associates,” say Arne Sorenson, President and Chief Executive Officer, Marriott International.

“We are grateful for the trust our guests have shown us through the years. We want our guests to understand what we are doing today and planning for in the near future in the areas of cleanliness, hygiene and social distancing so that when they walk through the doors of one of our hotels, they know our commitment to their health and safety is our priority.”

Christopher J. Nassetta President & Chief Executive Officer Hilton

Hilton has announced a new programme to deliver an industrydefining standard of cleanliness and disinfection in Hilton properties around the world. Hilton will collaborate with RB, maker of Lysol and Dettol, and consult with Mayo Clinic to develop elevated processes and team member training to help Hilton guests enjoy an even cleaner and safer stay from checkin to check-out. “Our first priority has always been the safety of our guests and team members,” says  Christopher J. Nassetta, Hilton President and CEO. “Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to focus on enjoying the unforgettable experiences.”

Mark S. Hoplamazian President and Chief Executive Officer Hyatt Hotels Corporation

Focusing on the safety and well-being of colleagues and guests during the COVID-19 pandemic and beyond, Hyatt’s commitment includes Global Biorisk Advisory Council accreditation, hotel-level sanitization specialists, and a working group of trusted medical and industry advisors. Mark Hoplamazian, President and CEO, Hyatt, says, “The world as we knew it has been fundamentally changed by COVID 19 and when we are all ready to travel again, we want to make sure that every Hyatt colleague and guest feels confident that each aspect of our commitment is designed with their safety in mind, and that we’re putting their well-being first. To do this, we must critically examine the hotel experience from every vantage point – from our rooms and our lobbies to our spas and dining – bringing in the latest research, technology and innovation to make that happen. Hyatt’s Global Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best – now and in the future.”

David Kong President and Chief Executive Officer BWHR

Best Western Hotels & Resorts was the first hotel brand to set a high level of cleanliness with the roll out of the I Care Clean programme in 2012. The programme was developed through a partnership with innovation and design firm, IDEO, and  required its hotels to focus on guest high touch items and areas with standards such as usage of ultraviolet sterilisation wands and TV remotes that can be disinfected. At the onslaught of the global COVID-19 pandemic, BWHR immediately rolled out enhanced  cleaning protocols and breakfast standards. BWHR is now launching the We Care Clean programme, which ensures an even higher level of cleaning standards and operational best practices at its properties. “The We Care Clean programme is the latest example of our commitment to our guests and associates,” says David Kong, President and Chief Executive Officer for BWHR. “We have always been an industry leader in our reputation for providing clean, well-maintained  accommodations for travellers and we recognize that hygiene and cleanliness have never been more important. With the We Care Clean programme, we are proud to provide a safe and clean home away from home for our guests when the time comes to travel again,” he validates.

“The world as we knew has been fundamentally changed by COVID-19; we need to focus on safety“

Franck Gervais CEO Europe Accor

Accor and Bureau Veritas have launched a label based on sanitary measures to support the return to business in the hospitality and restaurant industry. Franck Gervais, CEO, Europe Accor, says,

“Welcoming, protecting and taking care of others is the very DNA of Accor and at the heart of what we do. Today, more than ever, our employees, customers and partners need to be reassured of our ability to offer them the best welcome possible. As the European leader in hospitality, it is our duty to anticipate needs and respond to health and safety requirements by adhering to the highest standards. We are pleased to be pioneering this drive with Bureau Veritas and to extend it to all of our stakeholders.”

Pat Pacious President and Chief Executive Officer Choice Hotels

Choice Hotels enhances best practice guidance for cleaning, disinfecting, hygiene and social distancing to help protect the health and safety of guests, franchisees and their employees amid the COVID-19 pandemic. Pat Pacious, President and Chief Executive Officer, Choice Hotels, says, “The health and safety of our guests, franchisees and their employees are always top of mind for Choice. The ‘Commitment to Clean initiative bolsters existing best practice guidance, with enhancements advanced throughout the COVID-19 crisis, as our franchisees continue to provide accommodations for thousands of first responders, and frontline and essential workers. As our nation starts to re-open and the public resumes travel, we want guests to know that Choice-branded hotels are prepared to welcome them back.”

Federico J. González CEO, Radisson Hospitality AB and Chairman of Radisson Hotel Group

Radisson Hotel Group has announced its Radisson Hotels Safety Protocol, a new programme of in-depth cleanliness and disinfection procedures, in partnership with SGS, the world’s leading inspection, verification, testing and certification company. “At Radisson Hotel Group, we are committed to delivering a clean and safe environment for our guests and team members. The world has been fundamentally changed by COVID-19, so it is key that we strive to protect all who work, stay and partner with us as we re-open our doors to a new era of travel. To do this we have thoroughly examined all areas of the hotel experience, and we are proud to have partnered with SGS to create our Radisson Hotels Safety Protocol programme,” clarifies Federico J. González, CEO, Radisson Hospitality AB and Chairman of Radisson Hotel Group’s Global Steering Committee.

Douglas Martell President & CEO ONYX Hospitality Group

ONYX Hospitality Group enhances hygiene and safety across every step of the guest journey with ‘ONYX Clean’. This programme will impact every step of the guest journey from arrival to departure. “As one of the leading medium-sized hospitality players in the Asia Pacific region, we have always taken pride in our high levels of hygiene and our longstanding  commitment towards the safety and well-being of our guests, team members and the community,” says Douglas Martell, President & CEO, ONYX Hospitality Group. “With the impact of COVID-19 leading to new norms and heightened consumer interest in hygiene and safety, we would like to assure all travellers that we have their safety as our number one priority. Every property will adhere to an updated list of housekeeping, maintenance & sservice delivery protocols.”

“The impact of COVID-19 is leading to new norms and heightened consumer interest in hygiene and safety”