FHRAI demands transparency in e-commerce ecosystem

Federation of Hotel & Restaurant Associations of India (FHRAI) has shared its suggestions on the proposed amendments to Consumer Protection (e-Commerce) Rules, 2020 to the office of the Joint Secretary of the Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution – Anupam Mishra. FHRAI’s suggestions aim to cover the duties and responsibilities of sellers, of e-commerce entities as well as to protect the consumer and hotels and restaurants owners in case of deficiency in services.

The Association has advocated for amendments that will bring transparency to the e-Commerce ecosystem and further strengthen the regulatory system. “The suggestions include Fall back liability to ensure marketplace e-commerce entities act responsibly, to host legitimate accommodations based on local and central licenses and fees paid, no indulgence in overbooking of goods or services, scheme or discounts to be offered with the consent of the seller, transparency in charges levied to the customers, duties of sellers on marketplace among others,” says Gurbaxish Singh Kohli, Vice President, FHRAI.