The Fern Hotels & Resorts has unveiled its new operational standards, Staygiene – The Fern Hotels New Normal, where health and hospitality come together for heightened guest and employee safety, Suhail Kannampilly, the CEO of the company said. The organisation has executed these hygiene and safety measures across all its Fern and Beacon hotels, based on the directives received from the Ministry of Health and Family Welfare, FSSAI and the local government authorities, Suhail added. The CEO also stressed that these guidelines and procedures would be continuously evolving and would be subject to change or modifications, as directed by circumstances and the local authorities.
The carefully drafted document lays guidelines and protective measures to ensure the safety of its guests as well as employees. Daily temperature checks, regular sanitisation, enhanced awareness training sessions on hygiene and preventive actions, regular medical check-ups and doctor visits are some of the salient features of the new Operating Procedures (OP) for the employees. The document stresses the optimal use of technology to reduce human touch to the bare minimum. Online e-registration options before arrival, scanned ID proofs before check-in, e-version of reservation confirmation voucher are some of the new OP’s to ensure minimal guest interaction during check in.
Right from the time we pick up a guest till he checks out, each and every thing has been planned in detail. We want to inform our guests that we are doing everything in our control to safeguard the health of our guests and our employees. We promise our thoughtful hospitality to each and every guest with utmost care, one we open our hotels, Suhail added.