ITC Hotels launches responsible dining experiences with Swiggy

ITC Hotels has partnered with Swiggy to offer diners responsible dining experiences in the comfort of their home. Based on harmony of fresh and seasonal selections, this responsible dining initiative brings back the taste of familiar flavours. Swiggy will enable ‘no contact’ deliveries on all pre-paid orders, which involves a delivery partner leaving the food at the doorstep rather than an in-person exchange. Crafted with care at ITC Hotels and handled with utmost hygiene to ensure wellbeing, the mindfully curated menus will bring unique food experiences with local offerings from the region for diners across all major cities in India.

ITC Hotels has implemented stringent measures and protocols, including mandatory temperature checks for all Chefs and Food & Beverage associates. Moreover, the special take-out counter at each ITC Hotel has been enhanced with hand sanitisers and thermometers to corroborate the health parameters of local food delivery partners.

Anil Chadha, COO, ITC Hotels said, “In keeping with the current requirements, special training programmes are conducted and precautions for personal, social, and workplaces  are  being  explained  to  all  associates  for  awareness  and practice. We are re-engineering our guest experiences with zero/low associate engagement (including digital ordering and e-payment solutions). The partnership with Swiggy will assist us in responsibly delivering our unique culinary experiences using their advanced distribution network. Together we are committed to delivering a responsible guest experience.”

Vivek Sunder, COO, Swiggy said, “Through our partnership with ITC Hotels, customers can   now indulge in curated gourmet dishes from popular restaurants of  the ITC Hotels chain across India through the Swiggy app. We look forward to creating unique dining experiences for customers while helping them celebrate special occasions at the comfort of their homes.”

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