Centred on Bengaluru

Shangri-La Hotel, Bengaluru, is in the heart of India’s Garden City and offers various memorable experiences to its guests. Andreas Streiber, its General Manager, tells us about the property and how it stands out in the highly competitive Bengaluru space.

What makes your property unique?
Shangri-La Hotel, Bengaluru, offers the city’s largest accommodation inventory of 397 rooms and suites. The hotel is the closest five-star luxury property from the airport with a travel time of 45 minutes. We also take pride in being the city’s largest food and beverage destination with eight outlets catering to the diverse culinary needs of our global travellers. Our guests are spoilt for choice with restaurants serving authentic and modern dishes across Indian, Chinese, Japanese Mediterranean, and other international cuisines.

According to you, how has the hospitality market of Bengaluru evolved over the past years?
Bengaluru’s hospitality scene has evolved at a phenomenal pace over the last few years and the market will continue to grow with more international players coming to the city. The standards of service and facilities offered by the hospitality brands are truly international and are constantly being upgraded to enhance guest satisfaction.

What’s your take on competition and what kind of challenges do you face?

Competition is stiff with every brand extending its unique hospitality standards of service to guests. Our mission is to benchmark ourselves within the competition set and to be the market leader in the city.

The hospitality space in Bengaluru is cluttered. Standing out and ensuring that guests are cognizant of the brand’s unique offerings is sometimes challenging. Every brand comes with its own identity and unique proposition. The space is getting diluted now, especially with price points being competitive.

How does being in one of India’s top two evolving hospitality markets benefit the brand?
It is a great advantage to be present in India’s two most evolving hospitality markets like Bengaluru and Delhi, but it is also a responsibility to cope up with the growing market trends. Both these markets have a lot of inbound travellers from across the globe, and we constantly strive to provide them a customised service experience, keeping their preference in mind.

It has been a year of GST. How has it worked for you?
The implementation of the GST was without complication and we have trained all our colleagues to ensure we are able to support our customers with any questions they may have.