Accor has been prioritizing the safety and wellbeing of its customers and employees on a daily basis for more than 50 years. France currently faces a health crisis and the Group has decided to make its services available to front-line medical staff, to all French people engaged and mobilized in the fight against the spread of Covid-19, and to the most vulnerable populations.
The CEDA telephone helpdesk – Coronavirus Emergency Desk Accor – has been created in order to centralize needs and provide accommodation solutions across France in collaboration with Accor Group’s hotel owners and the relevant authorities. As a result, requests can be sent directly by email to firstname.lastname@example.org. This platform means we can respond quickly to needs and emergency situations.
So far, more than 40 hotels (hotelF1, ibis budget, ibis, ibis styles, Mercure and Novotel) are offering a total capacity of 1,000 to 2,000 beds to accommodate homeless people throughout the country. Accor is continuing to work in conjunction with the Minister for Cities and Housing, Julien Denormandie, and Samu Social (emergency service for the homeless) to continue to identify additional needs and respond as effectively as possible to requests nationwide.
At the same time, the Group has decided – in collaboration with the AP-HP university hospital trust and its partners – to open this service to all medical staff involved in the fight against Covid-19. They will therefore be able to access accommodation near their place of work via the CEDA platform.
In addition to these initiatives, the CEDA platform will make it possible to centralize all accommodation requests from public authorities and professional associations and to provide them with rapid and tailored responses in accordance with needs.
“Welcoming, protecting and taking care of others is at the very heart of what we do. The dedication of our owners and our teams during this period has been exemplary and we are doing everything we possibly can to meet accommodation needs as effectively as possible. As our country battles to contain this unprecedented health crisis, Accor stands side by side with those who need to be protected and those on the front line who are protecting us”, said Sébastien Bazin, Chairman and CEO of the Group.